Made in the
United Kingdom

(C) 2013 5 Play Corporation, UK.  All rights reserved.

About us

Business Description:

5 Play Aquatics specialises in providing water feature and pond building materials.  
All of our products have been extensively tested by us, and used for many years, to ensure their long lasting effectiveness for the job.

Privacy Policy:

We do not share or disclose buyers information to third parties, except for below:

a) Your payment information is only collected and used for payment purposes by Paypal.com.  We do not keep a copy of any information, other than the records Paypal holds to process your payments. 

b) Interlink Direct (or a suitable alternative courier company) will be given your address details to enable us to get your goods to you.

c) We do not store customer details for a 'database', and therefore will not sell your details or use them for any marketing purposes.  We also cannot lose or misuse any information we do not personally store.

d) We can be contacted on the phone numbers provided in the 'Contact Us' section during normal business hours (we may also be available outside these times, but please be sensible!)  You may also contact us via Email, and we aim to repsond to any questions within 1 working day. 

e) You will be sent a payment receipt from Paypal on purchasing items from our site.  Please contact us immediately if you believe any of the information is incorrect, and we will do our best to change these inaccuracies.  Please note however, we will only send out items to a 'confirmed' address.  If we are unsure about your address details, we may contact you and ask you to confirm your details to our payments company. 

f) If we suspect the address or payment details you have provided to be false, we may refuse to send out any goods until specific information is confirmed.  We will contact you, and ask you to confirm your details through our payments company.

Delivery Policy:

We aim to deliver your item(s) to you within 1-3 working days of receiving your order from our payments company.  We cannot be held responsible for any delays, however caused.  If your item(s) are out of stock, or will take longer than 3 working days to arrive, we contact you via phone or email (if we have those details) and update you.

All items are sent out in good condition and undamaged.  All items are sent at your own risk, although in the event of damage, we will claim for the item(s) on your behalf.  The outcome is not guaranteed, and will usually take 4-6 weeks to be  finalised.  Should we be able to track your package and confirm it has been lost, or damaged before delivery - we will send replacement item at our cost.  In these instances, you agree that should we (or the courier company) contact you for information needed to make any claims, you will fill in any forms required.

In the event of your item being damaged, please contact us within 24 hours of receipt .  Failure to do so will presume the items have arrived in satisfactory conditions.

We offer several delivery options. 

The standard delivery costs £15.50 PER ITEM (although this is included in the price you pay).  This charge is the same for small items, as it is for 30KG items.

We can provide special delivery options on request  (all prices PER ITEM, but we may be able to combine these, so please contact to discuss before ordering):
a) Delivery guaranteed before 9  AM = an ADDITIONAL £40
b) Delivery guaranteed before 10AM = an ADDITIONAL £35
c) Delivery guaranteed in the       AM = an ADDITIONAL £30
d) Saturday morning delivery              = an ADDITIONAL £30

Tracking details are available on request, and can be obtained AFTER your package has left us.

Return / Refund / Cancellation Policy :

Any unused / unopened aquatic items can be returned within 7 days of receipt.  All items are subject to a 18% restocking fee (15% handling fee, 3% payment surcharge fee), plus the initial postage costs. This equates to £15.50 postage fee per item(s) if they weighed under 15KG, plus a 18% total restocking fee to be deducted from the initial cost of the item.  Buyers are responsible for the postage costs to send any items back to us.  Postage costs can be obtained here:

http://www.parcelforce.com/price-finder


Any returned items will be fully checked - and if these have been opened or tampered with, we may refuse to credit you for these items.  You must have a good reason for returning any items.

You are able to cancel your order at no cost if the items have not left us, and we have not booked your courier slot.  If the items have left, you would have to return the item to us, and will be subject to the unused items policy above.  Should the order be cancelled before the items have been collected, you may only be charged the courier fees (£15.50) if actioned.


Second hand items carry a limited warranty:  YOU are responsible for checking your purchase over before it leaves our premises, and after it has left, no extended warranty is in force.  If we arrange delivery, you are given the option to test the item on arrival - should you not wish to, this is at YOUR OWN RISK. 
IF an item is delivered by a third party courier, it is your responsibility to visit the premises and inspect it before it leaves us.  Any item clearly damaged in transit must be taken up with the delivery company.

We offer NO warranty on second hand items, although you are offered the choice to test before purchase at our premises.

Any returns made of second hand items (if an agreement is reached to take back an item) are subject to a 40% restocking fee, there are NO EXCEPTIONS. 

Pictures used are for illustration purposes only, all products and packaging may differ, although will strictly do the same job as advertised.


 

All items are bought and used at your own risk.  We do not, and will not accept responsibility for any actions, claims, losses etc caused by using any of our products.  While every care has been taken to ensure the products are fit for purpose by the manufacturers (AND by testing these ourselves using our own livestock (eg: aquatic paints)), we will not be held responsible in any way for any end results caused by using any of the products we sell.

 

 

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